KEY
STAKEHOLDER
TYPE OF INTERACTION
EMPLOYEES
Internal communication channels are used to share information and engage with employees across the
group, communicating company news and developments, business strategy together with training and
personal development initiatives. Common internal communication channels are used including a
twice-yearly magazine, group-wide intranet service, regular information sharing for a and an annual
management conference.
TRADE UNIONS
In 2014/15, 85% of all Illovo employees were unionised and to ensure continuing collaborative
relationships, the group engages across a range of labour forums, eg, regular union meetings,
collective bargaining forums and others to promote sound employee interaction and compliance with
internationally recognised labour practices. Subject matter typically includes conditions of
employment, remuneration, safety initiatives and other issues of mutual concern.
RAW MATERIAL
SUPPLIERS:
PROVIDERS OF
SUGAR CANE
Continuing communication at both industry and local level with grower associations and member
groups; operational discussions of mutual concern; contact through industry structures, eg, SASA, SA
Cane Growers’ Association, Swaziland Sugar Association, Sugar Producers’ Association of Zambia,
Maragra Outgrowers’ Association, Tanzania Sugar Producers’ Association, etc.
SHAREHOLDERS;
INVESTORS;
INVESTMENT
ANALYSTS
At both group and country-level where Illovo is listed on country stock-exchanges, we undertake
annual investor and analyst road shows to present interim and final results, one-on-one meetings, an
annual site visits to view company developments of interest, regular operational and financial
communications and host annual shareholder general meetings. These activities are undertaken to
communicate the physical and financial performance of the group, focused on the continued value-
creation capacity of the group, and to receive feedback relating to concerns and criticisms the market
may have in relation to our existing business model.
REGULATORS
:
JSE; LSE; MSE
AND OTHER
REGULATORS
The company and its subsidiaries comply with the various regulatory requirements in the countries in
which we operate, and includes consistent contact and interaction with these regulators and relevant
government departments to remain abreast of listings requirements, compliance matters and
regulatory issues.
CUSTOMERS
Trade market
: Continued interaction with retailers and wholesalers; promotion of sugar distribution
and depot systems among existing/potential entrepreneurs; direct consumer stakeholder contact;
involvement in community-based initiatives; support of annually-sponsored sporting events. Consumer
services are administered across all countries of operation.
Industrial market
: Customer interaction in respect of both sugar and downstream products; focus on
specific product and service-related technical, logistical and operational requirements of the customers
with continued liaison through various channels.
MEDIA
Regular interaction with all forms of media to communicate developments, successes, strategy,
financial results and to deal with issues which are reported in the public domain. Interaction includes
one-on-one interviews, site visits, media statements, SENS announcements, the group website and
general contact to promote understanding.
SUPPLIERS AND
SERVICE
PROVIDERS
Support of local industry suppliers; development programmes to identify and maintain strategic group
suppliers; annual recognition of top-performing suppliers via awards programmes; business and
operational update meetings; negotiation of service level agreements.
GOVERNMENTS
Regular discussion at industry and company level with government departments and industry bodies
relating to sugar cane growing and milling across the group together with, for example, departments
dealing specifically with land reform and rural development in South Africa, etc; regular contact to
update government representatives on the state of on-going business, strategy, capacity expansions,
etc; and continuing interactions/communications with development initiatives and agencies such as the
New Partnership for African Development (NEPAD), together with African trading blocs such as the
SACU, SADC, Common Market for East and Southern Africa (COMESA) and Eastern African
Community Customs Union (EACU).
NON-
GOVERNMENT
ORGANISATION,
ESG RATINGS
AGENCIES
As a major agri-business operating in Africa, Illovo recognises the growing initiatives by NGOs and
other stakeholders for public companies to assist them in promoting their human rights and other
agendas by helping to increase public awareness (eg, through Integrated Reporting and other
publications), supply chain auditing and government/stakeholder engagement. For these and other
reasons, we regularly communicate with national and international NGO’s, external ratings agencies
and other agencies on social/human rights and environmental issues of mutual concern.
COMMUNITIES;
TRADITIONAL
AND CIVIL
SOCIETY
Strong identification and communication with communities surrounding operations relating to cane
development, community/company projects of mutual interest; support of community-based social
investment requirements; provision of community infrastructure and advocacy of community issues.
This communication is undertaken through various community-based charity and outgrower
organisations, land reform forums and other community-based structures.
