STAKEHOLDER ENGAGEMENT
As indicated in the Stakeholder Engagement section of our 2015 Integrated Annual Report, our
corporate reputation is affected by the extent to which we meet the legitimate interests and expectations
of our stakeholders.
Illovo’s stakeholder mapping process involves the identification and ranking of all potential stakeholders
who are impacted by the group’s operational activities and/or those who may have an influence over the
group, using the following process of determination:
Persons with a direct or indirect interest in the
group
Eg, employees, shareholders and other persons
who are impacted positively or negatively by
Illovo’s businesses.
Persons with legitimate social, economic or
environmental rights or concerns
This includes third parties who have legitimate
expectations or rights in terms of applicable laws,
regulations, internationally recognised human
rights and other protocols, and best practice
guidelines.
Persons with legal ownership rights
This includes shareholders and third parties who
have ownership rights in relation to eg, movable or
immovable assets, intellectual property, landlords
of leased property or assets, etc.
Persons with knowledge
People with specialist intelligence about our
industry, or skills essential to our business or
matters affecting it, including specialist third party
service providers, rating agencies, non-
governmental organisations.
Persons who impact / influence our business
Eg,
employees,
customers,
shareholders,
sponsors, media, governmental and local
authorities, public, rating agencies, non-
governmental organisations.
Persons who make a contribution to our
business
Eg, employees, suppliers of resources, such as
outgrowers and providers of material, funding, and
advocates for objectives or activity success.
Our stakeholder mapping process is further defined by prioritising the themes and issues that pre-occupy
the identified stakeholders, including:-
how they are important to the group;
determining their attitudes towards the group;
establishing their expectations of the group;
identifying key individuals of influence within the identified stakeholder organisations;
determining areas of shared interest and common platforms; and
mapping the occupational influencers of key stakeholders, determining their primary drivers and the
decision making process within their own organisations.
Our stakeholder engagement process involves the identification, prioritisation and monitoring of
stakeholder concerns, thereby ensuring that our business remains focused on ways in which to provide
the greatest benefit to stakeholders and, in return, to the Illovo group. This allows us to mitigate risks,
identify new business opportunities, deliver on our commitment to address the concerns and aspirations
of the communities in which we operate and improve Illovo’s operational and financial performance.
